Where + what time are you available for contact?

We are available always via email- piperbugshop@hotmail.com  -we do our best to respond to you within 48 hours, though we usually will get back to you straight away. 
For urgent enquires please use the Subject: URGENT in your emails.

How long will my order take before it is shipped?
We ship,Monday and Friday mornings with a 2-3 day turnaround

How long will my order take to arrive?
This is a little hard to say as its out of our control- depending on location, items should arrive within 3-4 days though can take as long as 2-3 weeks, please be patient as this is not something we can change.
WA and international may take longer.

International taxes
Please note we do not take responsibility for any charges incurred upon arrival in your country, please consider this when purchasing.

Do you exchange or refund?
We do not exchange or refund due to change of mind or mistakenly ordered.

If you find any faults with your item please contact us.