Preorders
An estimated date is provided on individual listings, please note this is ESTIMATED and may be subject to change. Please consider sizing carefully when purchasing preorders as we do not exchange or refund.

Where + what time are you available for contact?
We are available always via email- piperbugshop@hotmail.com  -we do our best to respond to you within 48 hours, though we usually will get back to you straight away. 
For urgent enquires please use the Subject: URGENT in your emails.

How long will my order take before it is shipped?
We ship, Monday, Wednesday and Friday mornings with a 2-3 day turnaround

How long will my order take to arrive?
This is a little hard to say as its out of our control- depending on location, items should arrive within 3-4 days though can take as long as 2-3 weeks, please be patient as this is not something we can change.
WA + International may take longer.

Do you ship internationally?
Yes! 

What are you postage costs?
$6 for orders in Aus under $75 
Free for orders over $75 in Aus
International is dependant on location, see checkout for pricing.

Express $10

 
Do you express post?
Yes,option available at checkout

International taxes
Please note we do not take responsibility for any charges incurred upon arrival in your country, please consider this when purchasing.

Do you provide refunds?
We do not provide refunds for change of mind.
Only if the item is faulty, and must be brought to our attention upon arrival. You must show evidence of the fault. The item must be returned for a full refund. Please keep in mind all items are checked over before shipping.

Do you exchange?
Again, only due to fault & item must be returned for an exchange.