FAQ/INFO
Please note we do not offer cancellations or refunds due to change of mind.
Preorders
Orders containing preorder items will be sent in one order, this will be held until all items are in stock ready to ship.
Christmas Preorder
Please note by purchasing Christmas preorder items you are accepting that time frames are an estimate and we will do our best to get your order to you as soon as we can.
Due to volume we cannot give specific time frames per customer.
These items WILL arrive in time for Christmas.
Due to Order Volume we are not able to alter or combine orders.
We are Ethically Made & Plastic free!
Where + what time are you available for contact?
We are available always via email- piperbugshop@hotmail.com -we do our best to respond to you within 48 hours, though we usually will get back to you straight away.
For urgent enquires please use the Subject: URGENT in your emails.
How long will my order take before it is shipped?
We ship,Monday and Friday mornings with a 2-3 day turnaround
How long will my order take to arrive?
This is a little hard to say as its out of our control- depending on location, items should arrive within 3-4 days though can take as long as 2-3 weeks, please be patient as this is not something we can change.
WA and international can take up to 3 months to arrive, this is out of our control.
International orders and taxes
Please note international orders can take up to 3 months to arrive, this is out of control and by purchasing you are accepting this possible time frame, orders will not be cancelled or refunded due to this. We do not take responsibility for any charges incurred upon arrival in your country, please consider this when purchasing.
Do you exchange or refund?
We do not exchange or refund due to change of mind or mistakenly ordered.
If you find any faults with your item please contact us.